Return & Refund Policy

We want every VEYULA customer to shop with confidence. If something isn’t right with your order, our customer support team is here to help.

We offer a 60-day return policy, allowing you to request a return within 60 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, your request must be submitted within 60 days of delivery. The product must be unused, unopened, and in its original condition, with all original packaging and safety seals intact.

Proof of purchase or an order number is required, and all returns must be authorized by our customer support team.

For health and safety reasons, opened or used dietary supplements are not eligible for standard returns, except where required by applicable law.

How to Request a Return

Please contact our customer support team at support@veyula.com before returning any item.

Include your order number, the reason for your return, and relevant photos if the product arrived damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will provide the appropriate return address and shipping instructions.

Please do not send products back without prior authorization. Unauthorized returns may be refused where permitted by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@veyula.com, including your order number and clear photos showing the issue.

After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund.

If a return is necessary due to a verified product defect, damage, or fulfillment error, VEYULA will cover reasonable return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, opened or used dietary supplements, products with broken or removed safety seals, and items damaged or altered by the customer after delivery are not eligible for standard returns.

Items returned outside the 60-day return period are also not eligible, unless otherwise required by applicable law.

These exclusions do not affect your statutory consumer rights.

Exchanges

We offer replacements for products that arrive damaged, defective, or incorrect.

If you would like a different product, you may request a return of your eligible unopened item and place a new order separately.

Please contact our support team before sending anything back.

Return Shipping

Customers are responsible for standard return shipping costs. Prepaid return labels are not provided for standard returns, and original shipping charges are generally non-refundable, except where required by law.

International return shipping costs may vary depending on your location.

All returns must be sent to the address provided by our customer support team. Please do not send products directly to the manufacturer.

For verified damaged, defective, or incorrect products, VEYULA will cover reasonable return shipping costs when a return is required.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us at support@veyula.com.

Our team will investigate the shipment with the shipping carrier.

If your package is confirmed lost in transit, we will offer a replacement or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return meets our eligibility requirements, your refund will be issued to your original payment method.

Please allow up to 10 business days for your refund to be processed after approval. Additional processing time may be required by your bank or payment provider.

Authorization to return an item does not automatically guarantee a refund. Returned products must meet the applicable eligibility requirements.

If more than 15 business days have passed since your refund was approved, please contact us at support@veyula.com.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order enters processing or shipping.

Once an order has been shipped, our standard return policy will apply.

Your statutory cancellation rights, where applicable, remain unaffected.

Consumer Rights

This policy does not limit or exclude any rights or remedies available under applicable consumer protection laws.

Customers in the European Union and other jurisdictions may have additional statutory withdrawal, refund, or product conformity rights.

Where mandatory consumer protection laws provide greater rights than those outlined in this policy, those laws will take precedence.

Contact Us

For questions regarding returns, refunds, exchanges, or order-related concerns, please contact our customer support team.

VEYULA Customer Support

Email: support@veyula.com

Thank you for choosing VEYULA.