Terms of Service

Overview

Welcome to VEYULA.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to VEYULA.

These Terms govern your access to and use of our website, online store, products, content, and related services.

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these Terms, please discontinue use of our website and services.

Eligibility

By using our website or purchasing our products, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction.

If you are under the legal age of majority, you may only use our services with the permission and supervision of a parent or legal guardian.

You agree not to use our website, products, or services for unlawful or unauthorized purposes.

Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, packaging details, and other information displayed on our website are accurate and up to date.

However, minor differences in packaging, appearance, or presentation may occur due to manufacturing updates, production batches, or display settings.

We reserve the right to update product information, modify product availability, limit purchase quantities, or discontinue products when reasonably necessary.

Product availability is not guaranteed until an order has been accepted.

Dietary Supplements & Health Information

VEYULA offers dietary supplements and wellness products intended to support general health and well-being.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website, including product descriptions, educational content, and customer reviews, is intended for general informational purposes only and should not be considered medical advice.

Individual experiences and results may vary. We do not guarantee specific health outcomes or results from using our products.

Customers should carefully review product labels, ingredients, recommended serving instructions, and safety information before use.

If you are pregnant, nursing, taking medication, have an existing medical condition, or have concerns about potential allergies or interactions, consult a qualified healthcare professional before using dietary supplements.

Do not exceed the recommended serving size stated on the product label.

Discontinue use and seek appropriate medical advice if you experience an adverse reaction.

Orders & Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to decline, limit, or cancel orders where reasonably necessary due to suspected fraud, payment verification issues, product unavailability, incorrect pricing, or inaccurate customer information.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters processing or shipping.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

Any mandatory statutory cancellation rights remain unaffected.

Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

The final amount payable will be displayed during checkout before your purchase is completed.

Depending on your delivery destination, applicable taxes, shipping charges, customs duties, or other fees may apply.

Any additional charges collected by VEYULA will be disclosed during checkout.

You agree to provide accurate, complete, and current billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed through secure third-party payment providers.

Promotions & Discounts

VEYULA may occasionally offer promotional discounts, special pricing, bundles, gifts, or limited-time offers.

Promotional offers may be restricted to selected products, specific dates, eligible customers, or minimum purchase amounts.

Unless otherwise stated, promotional codes cannot be combined with other offers.

We reserve the right to modify, suspend, or discontinue promotions when reasonably necessary, subject to applicable law and any commitments already made to customers.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for informational purposes and may vary depending on the destination, shipping carrier, customs processing, and other circumstances.

Although we make reasonable efforts to deliver orders within the estimated timeframe, occasional delays may occur.

Customers are responsible for providing accurate and complete shipping information.

If your order is delayed, lost, or arrives damaged, please contact our customer support team so we can investigate and provide an appropriate resolution.

Nothing in this section limits your statutory rights regarding delivery.

Returns & Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

VEYULA offers a 60-day return period for eligible products, subject to the conditions outlined in that policy.

For health and hygiene reasons, opened or used dietary supplements are generally not eligible for standard returns.

Customers must contact our support team before sending products back.

Our Return & Refund Policy does not limit any mandatory consumer rights available under applicable law.

Product Use & Responsibility

Customers are responsible for using products in accordance with the instructions and safety information provided on the packaging.

Dietary supplements should not be used as substitutes for a varied, balanced diet or appropriate medical care.

Customers should not exceed recommended serving sizes or disregard product warnings.

We encourage customers to consult a qualified healthcare professional whenever they are uncertain whether a product is suitable for their individual circumstances.

Nothing in these Terms excludes liability for defective or unsafe products where such liability cannot legally be excluded.

Accuracy of Website Information

We make reasonable efforts to maintain accurate and current information throughout our website.

Occasionally, our website may contain typographical errors, pricing inaccuracies, product description errors, or outdated availability information.

We reserve the right to correct such errors and update information when necessary.

Where permitted by applicable law, orders affected by genuine pricing or information errors may be corrected or canceled, with any applicable payments refunded.

Intellectual Property

All website content, including trademarks, logos, product descriptions, photographs, graphics, designs, layouts, and written materials, is owned by or licensed to VEYULA unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written authorization.

Nothing in these Terms grants ownership of VEYULA intellectual property to website visitors or customers.

Third-Party Services

Our website may contain links to third-party websites or use services provided by payment processors, shipping carriers, technology providers, and other partners.

These third parties may operate under their own terms, conditions, and privacy policies.

VEYULA does not control the independent content or practices of third-party websites.

However, our use of third-party providers does not remove any responsibilities we have to customers under applicable law.

Shopify Platform

Our online store operates using Shopify’s ecommerce platform.

Shopify provides the technology used to host and operate our store but is not the seller of products purchased directly from VEYULA.

Purchases made through our website create a transaction between the customer and the legal business operating VEYULA.

Acceptable Use

You agree to use our website and services lawfully and responsibly.

You must not engage in fraudulent transactions, provide intentionally false information, attempt unauthorized access to our systems, introduce malicious software, interfere with website security, unlawfully reproduce website content, or misuse our services.

We reserve the right to restrict access or take appropriate action when fraudulent, unlawful, or abusive activity is reasonably identified.

Customer Reviews & Feedback

Customers may voluntarily submit reviews, comments, suggestions, or other feedback regarding our products and services.

By submitting content, you confirm that you have the necessary rights to share it.

You agree not to submit unlawful, misleading, defamatory, abusive, or infringing content.

We may moderate or remove content that violates applicable laws or our reasonable content standards.

We will not knowingly misrepresent customer reviews or manipulate feedback in a misleading manner.

Website Availability

We aim to provide a reliable and accessible shopping experience.

However, our website may occasionally experience maintenance, technical issues, temporary interruptions, or service updates.

We may modify, suspend, or discontinue certain website features when reasonably necessary.

We do not guarantee uninterrupted access to every website function at all times.

Disclaimer

To the fullest extent permitted by applicable law, our website and its informational content are provided on an “as available” basis.

Individual product experiences may vary, and we do not guarantee specific wellness outcomes.

Website content should not replace professional medical advice.

Nothing in these Terms excludes or restricts warranties, product safety obligations, or consumer protections that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, VEYULA will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or services where such exclusions are legally permitted.

Nothing in these Terms limits or excludes liability for fraud, intentional misconduct, personal injury, defective products, or other matters where liability cannot legally be limited or excluded.

Your statutory consumer rights remain unaffected.

Indemnification

Where permitted by applicable law, you agree to be responsible for losses, damages, or claims arising directly from your unlawful misuse of our services, intentional violation of these Terms, or infringement of third-party rights.

This provision does not impose liability beyond what is permitted under applicable law.

Privacy & Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Information collected through our website may be processed by Shopify, payment providers, shipping partners, and other service providers necessary to operate our business.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and protected.

Suspension & Termination

We may suspend or restrict access to our website or services when reasonably necessary to prevent fraud, unlawful activity, security threats, or serious violations of these Terms.

Any rights or obligations arising before termination will remain enforceable where applicable.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies, constitute the agreement governing your use of our website and services.

Failure to enforce a particular provision on one occasion does not constitute a waiver of our right to enforce it later.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website functionality, or applicable legal requirements.

The latest version will be published on our website.

Changes will apply prospectively unless otherwise permitted by law.

Where legally required, we will provide appropriate notice of material changes.

Governing Law

These Terms are governed by the laws applicable to the legal business operating VEYULA, subject to mandatory consumer protection laws in the customer’s jurisdiction.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection legislation.

Contact Information

For questions regarding these Terms of Service, orders, or our store policies, please contact us.

VEYULA Customer Support

Email: support@veyula.com

Website: veyula.com

Thank you for choosing VEYULA.